DON'T BUY FROM SUNGLASS HUT - WORST SERVICE EVER

This has to be the definition of bad service and abuse of customers. I purchased a pair of sunglasses as a gift from Sunglasshut in mall of Africa immediately after the store reopened as they were having a 50% sale on everything, shortly after that there was a death in the family and at the same time the person i purchased the sunglasses for fell ill and was hospitalised. When he came back from the hospital (about 32 or so day after my purchase), he tried the sunglasses on and they were too big. I went back to the store and tried to return these and Lebo from the store refused, siting that i was past the 30 days return.

I then returned with my partner who is a 'Karen" of note and they agreed to exchange pending an assessment of the sunglasses. The discovered that there was a microscopic scratch on the sunglasses and thus refuse to take these back. The concerning part about this is , while Lebo was cleaning the sunglasses he walked around the store and went to the back, after which he returned with the notion that these sunglasses were scratched. I advised him that these have been wrapped and never opened until recently and furthermore i was never advise to inspect the sunglasses for any impurities or imperfections upon purchase. I also told Lebo it more likely that he scratched this as he has spent more time with the sunglasses in his hands rubbing them with that cloth that anyone else.

We escalated the matter to Greg Zaage and Unathi Nzengwe who are managers and they have still not returned to me. Sunglass hut is a ******** organisation and i will be taking this up with the Consumer Goods And Services Ombud.