DON'T SHOP AT SUNGLASS HUT

I bought a pair of Ray Ban's for my husband as a birthday gift on the 30/11/2014 at Sunglass Hut 3048 - Cradlestone Mall - Krugersdorp. We were sold on the after sale service. One of the \buttons"keeping the glass in position came lose in January 2015. I went back to the store in Cradlestone Mall and they said there is NOTHING THEY CAN DO FOR ME and suggested I log a call with [Email Removed] with a promise that the glasses will be picked up from me and returned within 5 days. WHAT A FOOL I WAS TO BELIEVE ANYTHING TOLD BY THE ASSISTANCE WORKING IN THE STORE. I emailed [Email Removed] Got a response from Buhle Noruka on 23/01/2015. I rep**** with all the requested documentation on 26/01/2015. Not hearing back I sent another email on 30/01/2015. On 03/02/2015 I phoned for a progress update and spoke to Sisa Vuntu. Sisa told me Buhle left the company but he can see they did receive the Forms and Proof of Purchase. He will arrange for collection. The same day a lady from Cape Town phoned me to arrange collection for 04/02/2015. I'M STILL WAITING FOR THE COURIER after phoning and emailing again and no one coming back to me."""