Dismal service, again

<p>I regret that Sunglass Hut has scant knowledge on the concept of customer service. They have an email system which, by past and present experience, goes days without a response. I would rather they process repairs at a store level to avoid the obvious incompetence in the repairs division. </p> <p> </p> <p>Frankly, as a loyal customer, I feel I deserve better! Please contact me asap and make good on my repairs. </p>