Disgusted

Too bad I can't give you a negative rating because that's what you should be getting after a total waste of my time and your service manager that doesn't respond to emails. Now that you have sold me a factory defect and failed to repair it, I am sure you could not careless of customer service. I am going to post this on every social media until I get some answers or so I hope.

So not less than 6 months ago I bought sunglasses at one of your shops and to my surprise, the quality of workmanship was poor. *****s started falling off and I decided to report and book in the pair for repairs. You asked me to complete forms and take pictures of the pair to show where the damage was. I did all of that and collection was arranged to get the sunglasses repaired. At this stage I was impressed until two days ago when I finally got an email advising me that the glasses where repaired and the temples had been replaced. Man I was happy to hear that until I took delivery of the pair and reliased nothing had been done. In fact, I doubt that they even attempted to fix anything because they returned just as how I reported the damage initially. To say I am disappointed would be an understatement and to top it off, you decide to close my case just a day after I advise you that you did not repair the sunglasses. Well I guess that's how you treat your customers, like complete idiots. I doubt that I will get any response because you don't care about customer service. You are in the business of selling factory defects to honest customers.

I am appalled and extremely annoyed. What have you exactly done ? You did not touch these sunglass. What exactly have you repaired? You have literally wasted my time and energy. Who is your manager? I expect a call from him or her before end of today to explain this to me. Regards Prince Sent from my Huawei Mobile

-------- Original Message -------- Subject: Regarding Service Record #357,286 Prada From: Warranty To: ********** CC:

Good Day,

Please be advised we have replaced the temples on your sunglasses . The sunglasses will be returned back to the address we arranged the collection from. Kind Regards Nolu

Status: Collection Booked Attachments: IMG_ ********** 6_093835.jpg - 9/26/17 9:45 AM SGH_WARRANTY_FORM_FINAL.pdf - 9/26/17 6:21 PM IMG_ ********** 2_154746.jpg - 10/2/17 4:30 PM IMG_ ********** 2_154909.jpg - 10/2/17 4:30 PM [Untitled]-2.pdf - 10/2/17 4:30 PM IMG_ ********** 2_154856.jpg - 10/2/17 4:30 PM IMG_ ********** 2_154818.jpg - 10/2/17 4:30 PM IMG_ ********** 2_154834.jpg - 10/2/17 4:30 PM ATT42644.png - 10/3/17 11:48 AM adivisionofdpdlaser.png - 10/3/17 11:48 AM dawnwing.png - 10/3/17 11:48 AM dawnwing.png - 10/3/17 11:48 AM

Service record details:

Title: Prada Description: Good day, It hasn't been 6 months since I bought these sunglasses and already they are falling apart. This is the second ***** that's falling off. I think I might have gotten a factory reject. I have attached a picture for your convenience. Please arrange collection and assessment. My number is ********** 040 Regards Prince Sent from my Huawei Mobile Category: Warranty Sub Category: Assigned To: Noluthando Xintolo Urgency: High