RM
Rakesh M

1 reviews | Active since May 2016

04 Jul 2017, 17:04

Cannot see a way forward...

<p>I recieved my yet another pair of Ray Ban Sunglasses last year for my birthday, this turned out to be very dreadful experience.</p> <p>The outer cover on the sunglasses started peeling away after a year.</p> <p>After numerous attempts with Sunglasses hut to even take in the glasses for repair i managed to send it to them to have the glasses repaired.</p> <p>After which i recieve a letter below:</p> <p>"</p> <p>Dear Sunglass Hut Customer</p> <p>RE: Incident ***</p> <p>Please be advised that we have assessed your product (on behalf of Sunglass Hut) and have concluded that the claim is not a valid warranty claim; your warranty claim has been declined due to the fault not being one of a manufacturing shortfall.</p> <p>Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.<br />This warranty does not cover: scratches; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear. The exclusions are applicable to all parts of the full product, including Frame, Lenses, Ear Socks, Nose Pads & other accessories.<br />Should you have any further enquiries, please feel free to contact us on the number provided below.</p> <p>Kind Regards, <br />Luxottica Aftersales"</p> <p> </p> <p>This is absolute nonsense because i have never had a pair of sunglasses which were actually peeling after a year.</p> <p>My wife did not pay R2500-00 for a pair of sunglasses to peel of after a year and some *********** repair agent tell me that this is not a manufacturing defect!</p> <p> </p> <p>You may either refund me the total paid amount or repair my sunglasses</p>

0
Replies (2)
Sunglass Hut
Sunglass Hut's reply04 Jul 2017, 17:35
Official

Good day Rakesh Maharaj,

Thank you for getting in touch.

I have looked at your sunglasses and your ticket. Your warranty has been declined by both Sunglass hut and Ray-ban. The reason it was declined is because the sunglasses are misaligned and badly scratched. Shelley-ann the Customer care team leader will give you a call in the morning to discuss a breakage guarantee option or a repair option.

Thank you kindly,

Ivena

RM
Rakesh M's update05 Jul 2017, 10:57
Reviewer Update

Good day Ivena,

This is my first experience with Sun glasses Hut and definitely mine as well as my friends and familys last, and you and your service team really do not provide any sort of customer service whatsoever. My worst service experience ever!!!