Being ignored after making payment for repairs

Hi There Thank you for your reply. However, saying “it takes 4-6 weeks as mentioned in your quote” is not really an acceptable response. I know how long they said it would take, however, ignoring 4 of my emails and not acknowledging receipt of my payment is unacceptable. My 1st email was one with the proof of payment asking them to advise of the next steps and how I should package the glasses for delivery. I was ignored on 4 emails until I posted to HelloPeter. How is the client supposed to know the lenses must first arrive before the glasses are being collected? For all I knew the glasses had to be sent to Italy. It is good business practice to confirm receipt of payment and it is shocking business practices to ignore all a customer’s emails after they have paid money for a service. I have noticed that your reply didn’t contain any apology but was merely intended to make me look unreasonable/confused. Also not a good customer experience...