Bad timing for bad service...

<p>I recently purchased a new pair of Oakley sunglasses at the Sunglass Hut, inside Edgars Cape Gate mall. The people at this branch were great, friendly and very helpfull. Unfortunately I discovered on my way home that the Oakley glasses had a chip on the frame, so we decided to take it back the next day because of the traffic. </p> <p>They took it back no questions asked and submitted my refund to head office. The refund should have taken 10 working days, but nothing happened.</p> <p>It is now 4 weeks later and still no refund has been made to my account. I went back 3 weeks after the purchase to find out where the process are at with my refund, only to find out that my call has never been added to their system and nothing has been logged with regards to my refund. </p> <p>It just so happened that I needed that money over Christams time and I still don't know what's going on. The manager of the branch in Edgars Sunglass Hut phoned me only to say that they did not get hold of the person at head office to finalise my refund and log my call. I am really upset with the poor service from Sunglass Hut head office, since they made my holidays really difficult and unpleasant! </p>