Bad Service with regards to Refund due

Poor after Sales Service

On the 25th September I bought sunglasses as a present for my wife at Sunglass hut store STORE 2605, she was not happy with the look and fit of the aviators that I had chose for her, we went to exchange for another type. The type of sunglasses we chose was cheaper in comparison to the original chosen and therefore had a refund due.

I have been awaiting my refund from the store since the 26 September 2020, followed up with the store and they been telling me that this is a head office matter. I have made numerous call to their head office and the Christine Wilkinson claimed that they have refunded me, and promised to send proof but have been waiting since.

I again followed up, on the 6th for proof of refund and again Christine promise to call never materialized. I called Sunglass hut again on yesterday 11/11/2020 to follow up and Christine reassured me that according to her records, my refund request was paid whoever failed to produce proof to support her claims.

In all this, they have not tried to close the loop with me, provide proof of payment and to date still haven't received my feedback. the amount of money spent following up is more than the amount due to me however, every cent counts and however the after sales service received is disappointing,