FH
Francois H
1 reviews | Active since Jul 2018
12 Feb 2020, 13:57
Bad service
Bad customer service. Emailed repair regarding a quote to have the lenses replaced. Dealt with Christine and after sending the sunglasses details she didn't reply again. This was on 17/01/2020. Mailed again to ask whether she received the details but still didn't get a reply. Called Sunglass Hut repair in early February to which they proposed to send the quote. Till this day didn't receive one yet. After calling them today again they claim to not have the specific lenses in stock.
Helpful (0)
Replies (1)0
Replies (1)
Sunglass Hut's replyOfficial
12 Feb 2020, 16:38Good day Francios,
Thank you for reaching out.
I checked your ticket and have to apologize that you had to reach out to us three times on email without any response. This is not how we want to conduct ourselves and I will look into it immediately. The sunglasses you have are the Ray-ban 3523 and the brown polar lenses are discontinued and have been for quite sometime. We are waiting on color options but cant promise that this is an option at this point. As soon as I know more on the other options, I will be in contact with you.
Again, apologies for responding to your email. I will be following up with the repair team to understand what went wrong.
Thank you
Sunglass hut
Ivena
Thank you for reaching out.
I checked your ticket and have to apologize that you had to reach out to us three times on email without any response. This is not how we want to conduct ourselves and I will look into it immediately. The sunglasses you have are the Ray-ban 3523 and the brown polar lenses are discontinued and have been for quite sometime. We are waiting on color options but cant promise that this is an option at this point. As soon as I know more on the other options, I will be in contact with you.
Again, apologies for responding to your email. I will be following up with the repair team to understand what went wrong.
Thank you
Sunglass hut
Ivena
Sunglass Hut's reply12 Feb 2020, 16:38
Official
Good day Francios,
Thank you for reaching out.
I checked your ticket and have to apologize that you had to reach out to us three times on email without any response. This is not how we want to conduct ourselves and I will look into it immediately. The sunglasses you have are the Ray-ban 3523 and the brown polar lenses are discontinued and have been for quite sometime. We are waiting on color options but cant promise that this is an option at this point. As soon as I know more on the other options, I will be in contact with you.
Again, apologies for responding to your email. I will be following up with the repair team to understand what went wrong.
Thank you
Sunglass hut
Ivena
Thank you for reaching out.
I checked your ticket and have to apologize that you had to reach out to us three times on email without any response. This is not how we want to conduct ourselves and I will look into it immediately. The sunglasses you have are the Ray-ban 3523 and the brown polar lenses are discontinued and have been for quite sometime. We are waiting on color options but cant promise that this is an option at this point. As soon as I know more on the other options, I will be in contact with you.
Again, apologies for responding to your email. I will be following up with the repair team to understand what went wrong.
Thank you
Sunglass hut
Ivena