Bad attitude from Staff

I failed to get the staff members name as she made my mom and I feel so uncomfortable I just wanted to get out of their ASAP. I have worked in retail and the bad attitude from this staff member struck me as soon as I entered the shop. She seemed to think she was superior. She did not greet us and when I asked questions it seemed like I was bothering her. This is just point blank disgusting treatment. Who hires someone like this to represent their store? There are a lot of people who do not have jobs and would be so grateful for the opportunity to have one so why does this person believe she is entitled? Please talk to your staff!