Appalling After Sales and Warranty Service

<p>I bought a pair of Ray-Ban sunglasses on the 29th of October from Sunglass Hut Menlyn.</p> <p>Within the 1st couple of wears, the left nosepiece came loose. I went back to the store on the 15th of November with no avail and was advised to contact the Sunglass hut warranty repair centre.</p> <p>I send an email as per the warranty informational pamphlet on the 15th of November, and waited almost 5 days for a reply, although the system generated reply stated I will be contacted within 48hours. I went back to the store on the 18th of November, and the sales lady said she will contact the repair centre after providing her with my repair ticket number. I finally received a reply on the 19th of November.</p> <p>I was utterly appalled with the reply, firstly questioning me whether I did in fact buy the glasses from Sunglass Hut, although I sent through a copy of the receipt! Furthermore, it stated that the warranty does not cover nose pieces!! These pair of glasses were just over two weeks old at the time of the reply!! Secondly, it stated that the repair, which will be charged for, will take anything from 6-8weeks!!</p> <p>I was utterly appalled by the level of service! How can Sunglass Hut expect a customer to wait up to 8 weeks for a repair, which is charged for, for a 2-week-old pair of glasses! These pair of glasses should have been replaced immediately by the store!!</p> <p>I rep**** to the email received on the 19th, stating my utter disgust! Since then I haven’t heard anything from Sunglass Hut!</p> <p>Will Sunglass Hut rectify this situation and issue a replacement or refund?</p>