MV
Mari V
1 reviews | Active since Feb 2012
19 Feb 2016, 09:49
19 days of trying to get hold of them....
New Incident #128,912 is my reference number received after my 1st email sent to the [Email Removed] on the 1st of February to see if I can order new Rayban lenses. Since then, I have sent 5 emails without ANY response. I have phoned *** to try and speak to somebody, but their \consultants are always busy\", you can not get through. They give you a CALL BACK OPTION, but when you try and enter your phone number, it just keeps on asking you to enter your number.<br> <br> I tried again this morning - but now I have had enough. I have been to 3 Sunglass Hut stores, and none of them can help me, I HAVE TO USE THIS REPAIR CENTRE... but please tell me, HOW???? Nobody can be reached, and nobody responds. "
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Sunglass Hut's replyOfficial
23 Feb 2016, 10:13Hello bonbon1,
Thank you for your query.
Our repair centre is currently inundated with calls. I checked our system and can confirm that you sent back you form to allow the consultants to quote you on the lenses.
You will get feedback on a quote today.
We apologize for the wait and assure you we are working as fast as we can to service our valued customers.
Thank you
Ivena
Customer Care Manager
Thank you for your query.
Our repair centre is currently inundated with calls. I checked our system and can confirm that you sent back you form to allow the consultants to quote you on the lenses.
You will get feedback on a quote today.
We apologize for the wait and assure you we are working as fast as we can to service our valued customers.
Thank you
Ivena
Customer Care Manager
Sunglass Hut's reply23 Feb 2016, 10:13
Official
Hello bonbon1,
Thank you for your query.
Our repair centre is currently inundated with calls. I checked our system and can confirm that you sent back you form to allow the consultants to quote you on the lenses.
You will get feedback on a quote today.
We apologize for the wait and assure you we are working as fast as we can to service our valued customers.
Thank you
Ivena
Customer Care Manager
Thank you for your query.
Our repair centre is currently inundated with calls. I checked our system and can confirm that you sent back you form to allow the consultants to quote you on the lenses.
You will get feedback on a quote today.
We apologize for the wait and assure you we are working as fast as we can to service our valued customers.
Thank you
Ivena
Customer Care Manager