Poor service and customer relations

I am very unimpressed with the service I received at the Kollonade centre. I requested a lens on the 9 January and was promised I would receive it within 2-3 weeks.

After receiving no contact for 4 weeks I went in to ask for feedback on the lens. I was told the previous consultant was incorrect with the time period and I would need to wait 6-9 weeks.

I called this morning, fed up with the lack of contact, only to be informed that my lens was available on the 19 January. This is before I went in to get the lens.

I said I received no voicemail. They had a different number even though the number on my cash sale sheet indicated mine. I was told to come fetch it.

I received no apology and when I went to fetch it the lady at the shop did not even greet me or offer condolences for failure on ther company's part to provide me with the lens in February when i went through for feedback.

I am furious. I will not recommend this company due to poor service and customer relations.