Bunch of ********

I made a booking online with the guest house from the 31st Dec to 2nd Jan. I even called them before I made payment just to confirm cos you never know. And they confirmed that they have my booking and all is in place n I could make the payment. I made the payment. Some time mid Dec the lady (Jeanette) from there calls me to say there's a problem with my booking cos they are fully booked. I didn't understand how since I spoke to her in Nov and she guaranteed me that everything was in place. She said she would call me back once she has figured out what to do. She never called back until I decided to cancel the booking n ask for a refund. I called n asked how to go about it n she gave me an email address to forward proof of payment to and the funds will be refunded. To this day I'm still waiting for my refund. When I call her she keeps telling me stories about the boss lady being the one responsible for refunds and she will speak to her. She promised me that I'd have it by Wed the 9th Jan but nothing still. So these people are just after our money but don't care about the service they provide to us and it's difficult to give us our money back. I don't understand how they operate n expect to grow if this is how they do business.