Bad Service ... Not disclosing all information

<p>After numerous emails I can see that this matter will not be resolved.</p> <p>I ordered hangers and a rail from this company. I then cancelled the rail because it took more than 2 weeks to be delivered. We by then already bought a rail somewhere else because we thought that the rail were never going to be deliverd.</p> <p>The waybill number was not furnished to me before I cancelled the rail order. I did get the waybill number for the hangers and that was delivered to me on the 12th or the 13th of August. On numerous occasions I asked about the rail which I didn’t receive. </p> <p>On the 25th of August just after 8:00 I cancelled my rail order. On the 26th of August the Courier Guy brought the cancelled order anyway. The date on the waybill was the 25th of August therefore it was never on its way. I cancelled the order and the company told the courier company to deliver it anyway. If the problem is with their courier company they must sort this out with them. According to me the order was cancelled and then the comapny decided to ignore my cancellation because they didn’t want to pay back my money.</p> <p> I deliver parcels daily and follow-up parcels daily to make sure orders arrive at clients timeously, they didn’t do that. Nowhere on their website is their “no returns” policy, if I knew that I wouldn’t have bought from them in the first place and they didn’t disclose this BIG fact anywhere on their emails to me and not even on their invoice. Again I am THEIR client not the courier company’s. It is THEIR responsibility to see that I receive the parcel on time not 2 weeks after the fact. In fact if my courier company don’t deliver a parcel within 48 hours then I don’t pay them for that delivery, so they didn’t even pay for this delivery or otherwise they don’t manage their finances well.</p> <p>I want them to collect the rail and pay me back my money.</p>