Avoid purchasing anything from Sunfire Solutions

We purchased a solar geyser from Sunfire Solutions, a Company selling solar products online. I saw their adverti*****t on Facebook and was interested in their 100-litre high-pressure solar geyser advertised at R 9500.00. I inquired about the product and told them that I will discuss it with my wife as we are very wary of ****s on the internet. The next day the Founder and CEO of Sunfire Solutions (Crosby Menzies) called me and enquired whether we are still interested in the geyser. He talked me over and I asked him to send me an invoice. We received an invoice dated 10 October 2022. They added R 1270.05 for delivery fees totalling 3 | P a g e R 10770.05. The geyser was delivered by courier on Friday 14 October 2022. I was upset to see that the geyser was not in a box with packing material to protect it from damage. The tank had one flimsy, torn, dirty piece of bubble plastic covering it. The appearance of the geyser was also not the same as the picture on the website. On the website, the picture shows a white geyser with a big Sunfire logo on it. The one we received was just a plain metal tank. No white paint, no logo and no technical data. Our regular plumber does not install solar geysers so I had to find someone else, which is not an easy task on the South Coast. I managed to get an appointment with Wilco Plumbers on the 19th of October. He was not comfortable with the product and asked a lot of technical questions. I put him on the line with Crosby Menzies to answer his questions. Wilco sent me a ridiculous quotation on the 21st of October for R 22000.00 to install. I inquired about other plumbers in the area and made an appointment with Power Maintenance for that same afternoon. They had the same concerns about the product. After they contacted Crosby Menzies, they called me and said that they prefer not to quote on the installation, as they were not satisfied with the answers they got from Crosby Menzies. I then called Crosby Menzies ( around 15h00 on Friday) which he was upset about because I was bothering him while he is visiting his children. He said the lady in their Johannesburg office will call me. Monday the 24th of October Natalie Young from Sunfire Solutions Johannesburg called me. After hearing about my concerns she was not friendly anymore. She was quite rude. I gave her until the next day to find me an installer with an acceptable quote otherwise we will cancel the deal. The next evening around 19h00 she sent me a Whatsapp with the names of two Solar Companies she found on the internet. The one, Thula Moya gave me a quotation a while ago for a solar installation. They quoted R 430 000.00. For a household with an R 2500.00 pm Eskom account, that is outrageous. I only saw her message at 22h00 and decided to send Crosby Menzies a message asking him to cancel the deal. At 22h30 I received the following Whatsapp from him, and I Quote: “Our contract is done. 4 | P a g e We have delivered you exactly the unit that you paid for. You have blamed your inability to get an installer on our geyser for being low-pressure and have not had the decency to apologize or admit you were wrong. You have the audacity to disturb me at 10:00 at night and on the weekend while I’m spending time with my children. I think the problem is that you are not being kind and gentle with anyone around you. Mostly yourself, … and so expect the worst from everybody because you think you’re better… However, that is just my experience with you as another human being. Congratulations..!! You get the prize for being the worst customer ever. As a Company owner, I can honestly say your attitude is absolutely terrible. You have nothing to add as you have paid for and been delivered exactly your unit. Now go and enjoy 15 years of free hot water at the best price you could possibly get it for in the Country and please try not to be miserable. Also, practice gratitude and kindness in your life. The world has enough of the opposite.. Please do not darken our doors any longer.” End Quote. I would like to add that after purchasing this geyser, I have spoken to Crosby Menzies telephonically only once and that was at 15h00 on Friday when I supposedly disturbed him while visiting his children. The call lasted 4 minutes and 50 seconds. I sent him a message at 10pm, I did not disturb him with a phone call. Furthermore, I sent him three short WhatsApp messages from the date of purchase until now. NO threats or rudeness at all! My wife and I run an Airbnb in Southbroom, KZN called Vervet’s Crest. You are welcome to have a look and read the reviews if you need character witnesses from more than 100 satisfied guests. Sunfire Solutions has not responded to any of my E-mails. Kind Regards, Pio Combrink