CR
Colette R
1 reviews | Active since Feb 2013
30 Apr 2015, 12:33
Supurb service and After sales assistance
I installed skylights last year with Sundowner Skylights at my home in Hout Bay. Yesterday after our first rains this season I had a leak at one of the skylights. I phoned them at 8:30 by 11:30 they were on site and sorting it out.<br> The biggest compliment is that the leak does not seem to be from their installation, but rather my aging roof. They happily repaired the roof at the affected area and only informed me afterwards of where the trouble was.<br> <br> I have to compliment them from Day one with quoting, installing and now after sales exceptional service.<br> I will do business with them any day. Thank you guys!
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Replies (1)Sundowner Skylights's replyOfficial
26 May 2015, 12:48Hello C Rodders,
Thank you so much for the feedback! Always nice to hear from happy customers.
We issue a 10 year guarantee with all our installed skylights which includes the waterproofing & components.
If we have a waterproofing issue we make it a priority and attend to it as soon as possible.
Thanks for the business! And we'll welcome any referrals :)
Hope you manage with your roof this winter.
Thank you so much for the feedback! Always nice to hear from happy customers.
We issue a 10 year guarantee with all our installed skylights which includes the waterproofing & components.
If we have a waterproofing issue we make it a priority and attend to it as soon as possible.
Thanks for the business! And we'll welcome any referrals :)
Hope you manage with your roof this winter.
Sundowner Skylights's reply26 May 2015, 12:48
Official
Hello C Rodders,
Thank you so much for the feedback! Always nice to hear from happy customers.
We issue a 10 year guarantee with all our installed skylights which includes the waterproofing & components.
If we have a waterproofing issue we make it a priority and attend to it as soon as possible.
Thanks for the business! And we'll welcome any referrals :)
Hope you manage with your roof this winter.
Thank you so much for the feedback! Always nice to hear from happy customers.
We issue a 10 year guarantee with all our installed skylights which includes the waterproofing & components.
If we have a waterproofing issue we make it a priority and attend to it as soon as possible.
Thanks for the business! And we'll welcome any referrals :)
Hope you manage with your roof this winter.
