AS
Amellia S

1 reviews | Active since Feb 2013

02 Mar 2015, 20:27

Unfair

1.Suncoast needs to work on arranging draws !!! We want for the BMW draw on Saturday night we got there at 18:15 and only could get parking at 20:30 that is a whole 2 1/4 of hour waiting for parking I told my husband to go in to get tickets for the draw while I wait for parking when he got there the machines was so busy and the draw was closed before he could get his tickets for the draw. Than we heard that some one died in the standing area that why the cancelled the draw. When we got in the Black card area there was not one machine available to play so we waited for about 1 hour before we could get a machine to play. 2. We come there oven and this is not my first time complaining about this we don't spend 2 -5 thousand at a time but 5 - 15 thousand at a time. It is about the 5 time we come there and not even win one cent how is that possible. Example my husband was playing a machine he must have put in about 5 thousand and than he left and a Black lady sit down put R100.00 and won R15.000.00 how is that. Not about luck it about colour at Suncoast I have seen it for the weeks we come there. Every one should have equal rights to win. Only the Indians and Blacks are winning there.

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Replies (1)
Suncoast Casino
Suncoast Casino's reply04 Mar 2015, 09:46
Official
Hello Amellia,

As per our telephonic conversation earlier I would like to apologise once again for the inconvenience and discomfort you experienced at the draw. I can confirm that there was no incident of death and the draw was rescheduled due to a technical issue. Should you have any further queries please don't hesitate to contact me on ***.

Kind Regards,
Nicole East
PR Manager