Supervisor not worthy of her position in casino

On one of the roulette tables, the board which displays the winning numbers had an error on it, it did not record two numbers after the dealer has spun and the ball had landed. Many of us rely on these boards to see what numbers had played previously to know how/what to bet. I was monitoring it but did not worry to say anything at first, but thereafter decided to report it to the supervisor so they are aware and can attend to it.

The supervisor said something that left me flabbergasted - "the problem was in the past and we're not worried about the past"

I'm not going to explain further, that just says it all. What an utterly useless supervisor to make a comment like that. Suncoast Casino - meant to be Durban's Legendary Casino as it states on its website, and supposedly one of the best casino's in the country, but they have problems with the equipment and their supervisor say it's in the past - utterly disgraceful. Absolutely stunned by the lack of common sense there. Thankfully a Manager came to speak to me, she was friendly and she apologised for the fault.

But the attitude and lack of care/concern from that supervisor is what's highly frustrating. Irrespective of whether somebody is a big spender or not (and l do play a lot of money, fairly often playing R4000 per spin when l do play) it's our money at the end of the day, and with the nature of gambling, if we lose we lose, but to lose because of faulty equipment is absolutely not on.