Suncoast Hotel - Bad Customer Satisfaction

On the 30th of November 2018 my husband and I checked into the Suncoast Hotel. We encountered a problem with the shower as the water was cold, I let it run on both sides for 5 minutes each, with no joy the water was still cold. I got down to the information desk to ask for the manager to lay complaint and to see what exactly is going on. I explained to him what had occurred and he gave me a sarcastic reply questioning if I knew how to use a 'tap', I was highly irate and said to him this isn't the first time taking a bath! To my knowledge they then sent a technician to have it checked out and we was told that it is now in working order and that the room on our floor was experiencing a problem. I did inform the manager that our stay needs to be compensated reason being its ********* to have this happen when they provide a service for their guests, his reply to me was so that the floor has 6 rooms that use one geyser and it could be that all baths were being used at the same time, really!! if the hotel provides a service they need to accommodate the 6 rooms or maybe when advertising do stipulate that so people will know not to pay for something you are going to receive satisfactory service with. I think this complaint could have been handled in a much better manner and to top it off when we did check out and called in to have this queried the manager **** and said on exit that I said to them I did not know how to use the tap. This shows that Suncoast has no remorse for people who honestly spend they money and get nothing in return, highly disgusted!!