1 reviews | Active since Dec 2016
Poor management SUNCOAST CASINO
<p>Excellent New Years fireworks display on the Durban beachfront...however.....NO SECURITY CHECKS AT ALL....Firearms, exoplosives..... NO VISIBLE CROWD CONTROL...... "dangerous potential/ actual stampede" to get through the Casno complex. from the beachfront, afterwards...... patrons pushing and shoving through bottlenecks, near fist fights...... large Durban Solid Waste truck, driving through the packed crowd on the Suncoast beachfront..at midnight, followed by a Police vehicle.....reminded of Nice, France ********* incident.....NO other visible Policing./ crowd control........I man POLCE cubicle, unoccupied nor attended,.... 1 hour to get out of the parking lot..... construction in progress is NOT an excuse...... the EMERGENCY GATE at the extended parking lot could have been opened..... the Suncoast Casino "Policing" golfcart with staff were actually parked at the Emegency exit....just open it, and arrange with Durban Metro Police to supervise traffic.....at 1.50am...1 Jan 2017.... please plan easier exit, with Ethekwini Planning Dept....bearing in mind, energy/ fuel wastage due to inefficient planning, management, and foresight. Be advised and be prepared, to avoid future potential catastrophes ...... patrons expect a more USER FRIENDLY outing, with visible effective management with common sense and initiative......that is a recipe for better business, and less frustration. Management needs a shakedown. and better planning and foresight. Please investigate and manage properly beefore a catastrophe. Find someone who can think and be imaginative. Thank you....DR A Grunow</p>
Dear Andrew
Thank you for taking the time to rate your experience at Suncoast - your feedback is very important to us.
I am sorry to hear that you had an unfavourable experience during your visit. I have escalated the matter to our Security Manager, who will provide you with feedback as soon as possible.
I really appreciate you bringing the matter to our attention. Our aim is to ensure you enjoy your time with us and your comments do help us continue to 'up our game'.
Regards,
Nicole East
Public Relations Manager
Dear Andrew
Thank you for taking the time to rate your experience at Suncoast - your feedback is very important to us.
I am sorry to hear that you had an unfavourable experience during your visit. I have escalated the matter to our Security Manager, who will provide you with feedback as soon as possible.
I really appreciate you bringing the matter to our attention. Our aim is to ensure you enjoy your time with us and your comments do help us continue to 'up our game'.
Regards,
Nicole East
Public Relations Manager
