1 reviews | Active since Dec 2015
Nightshift car park manager vacated guest
Hi, I would like to report an incident that occurred on the morning of the 19th December 2015. We were just playing around and laughing whilst leaving a guest by her car in the car park of the casino when the guards and nightshift manager began to swear at us and asked us to leave the premises. We did have a few guests who were drunk and who were going to drive and asked if they could go into the casino to get some coffee to assist in them getting sober before they drove home, however the night shift manager refused and the guards had an attitude with the guests. Me being a sober guest who asked if the other persons could please get some coffee and wait till the morning before he could drive home was refused and mocked by the car park staff of the casino and were chased. Being a guest and player in the casino, I feel that the staff acted in a very disrespectful and unprofessional manner. Seeing that the guests were not causing any issues with other guests and just laughing in the car cark, I don't see a need for this type of disrespect from the suncoast casino carpark staff. I have never been this embarrassed before and I would appreciate an apology for this disrespect. Thank you
Thank you for your feedback we apologise for the way you were made to feel whilst on your visit. Your complaint has been escalated to Security Management for attention.
Kind Regards,
Nicole East
Public Relations Manager
Thank you for your feedback we apologise for the way you were made to feel whilst on your visit. Your complaint has been escalated to Security Management for attention.
Kind Regards,
Nicole East
Public Relations Manager
