Knowledgeable Staff Compulsory in the Gambling Industry

Technical Staff Poor Knowledge and Poor Treatment I draw attention to persons visiting Suncoast Casin to magnify and read the very tiny writing on brass coloured "stickers" on machines which seem to provide the Casino with unrestrained rights. On the one occasion a staff member asked permission to close the slot machine for a few minutes. Later the floor manager in charge of Slots advised that the matter was being attended to. Then another staff member advised that the slot machine will never be reopened that evening!!! When I addressed this with the same floor manager he drew my attention to the conditions in microscopic writing and that the technicians will only be able to attend to the malfunctioning machine the following day. Yet I was gulled into acceding to the request to "close" the machine for a few minutes and to which I agreed!!! Only to learn later that I was **** to! On another occasion I witnessed a patron being hauled into a "questioning room" because of no fault of his own. The card dispensing machine on the blackjack table malfunctioned and he requested that his bet be refunded until the repair was effected. He was disallowed this with the argument that the bet was placed_ even though the machine being faulty was in no way his doing. Anyway I tend to agree with the sentiments I overheard that the slot machines were controlled to the point where payments were severly restricted. I do hope that this inference was made in disappointment because if their opinion has merit then the Casino would be unable to draw the shrinking number of patrons - even with offerings of free:"two beverages os one beverage and a sandwich"!!