Horrible Customer Service!

To whom it may concern,

I would like to bring to your attention a very disappointing experience that I endured with my boyfriend on your casino floor, on Thursday 4 November. My boyfriend was holding on to excess chips that I had won at a roulette table and in the process of handing some chips to me to place on the outside, the bet was cancelled by your floor manager (Isaac). It was not so much the fact that a winning bet was cancelled, but the way in which it was done. Isaac continued to state that “listen here my man, if you want to place a bet go and get a card”. This was done in a very disrespectful tone and he brushed me aside despite my protest at the way he had spoken to me. This was after he had already addressed me in a condescending manner to emphasis the rules at the table. We were already upset and he continued to aggravate the situation instead of trying to calmly sort it.

We are not fully aware of protocol at the table, under the current circumstances, but the manner in which we were spoken to was a disgrace and I certainly won’t be back at your casino in future. We cashed out and left. It’s shocking that a place like Suncoast cannot teach staff how to treat customers! A lot has changed due to Covid don’t assume people know your rules and what has changed! Absolutely dissatisfied and disappointed!

Teach your staff about customer service especially in a betting environment!