KO
Kallie O
1 reviews | Active since Aug 2012
04 Jan 2026, 19:48
Worst worst worst
Worst online platform ever. Signed up a year ago. Made first deposit with claim sign up bonus ticked. Never received sign up bonus. Contacted them multiple times just to get told i have to wait as it will automatically reflect. Needless to say months past and nothing. When i contacted again to query i got a ****y little **** sending me a screen shot of the bonus terms and telling me i had 14 daya to claim it and never did so i do not qualify anymore. Always full of excuses. Do not go to this **** platform. They just make excuses. Never again. Just amazing that the people that keep them in business are the ones they dont gice 2.****s about.
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:18Hi Kallie,
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed and frustrated you feel about this matter.
Sign-up bonuses are subject to specific terms and claim periods, which are outlined at the time of registration and within our Bonus and Promotion Terms. If a bonus is not claimed within the specified timeframe, it may expire in line with those terms.
That said, we understand how frustrating it must be to feel that your query was not resolved clearly at the time. We would appreciate the opportunity to review your account history and previous correspondence to ensure the matter was handled correctly and transparently.
Kindly email us at *** with your username so we can investigate further and provide you with detailed feedback.
We value your feedback and would like the opportunity to address your concerns properly.
Kind regards,
Sunbet Team
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed and frustrated you feel about this matter.
Sign-up bonuses are subject to specific terms and claim periods, which are outlined at the time of registration and within our Bonus and Promotion Terms. If a bonus is not claimed within the specified timeframe, it may expire in line with those terms.
That said, we understand how frustrating it must be to feel that your query was not resolved clearly at the time. We would appreciate the opportunity to review your account history and previous correspondence to ensure the matter was handled correctly and transparently.
Kindly email us at *** with your username so we can investigate further and provide you with detailed feedback.
We value your feedback and would like the opportunity to address your concerns properly.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:18
Official
Hi Kallie,
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed and frustrated you feel about this matter.
Sign-up bonuses are subject to specific terms and claim periods, which are outlined at the time of registration and within our Bonus and Promotion Terms. If a bonus is not claimed within the specified timeframe, it may expire in line with those terms.
That said, we understand how frustrating it must be to feel that your query was not resolved clearly at the time. We would appreciate the opportunity to review your account history and previous correspondence to ensure the matter was handled correctly and transparently.
Kindly email us at *** with your username so we can investigate further and provide you with detailed feedback.
We value your feedback and would like the opportunity to address your concerns properly.
Kind regards,
Sunbet Team
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed and frustrated you feel about this matter.
Sign-up bonuses are subject to specific terms and claim periods, which are outlined at the time of registration and within our Bonus and Promotion Terms. If a bonus is not claimed within the specified timeframe, it may expire in line with those terms.
That said, we understand how frustrating it must be to feel that your query was not resolved clearly at the time. We would appreciate the opportunity to review your account history and previous correspondence to ensure the matter was handled correctly and transparently.
Kindly email us at *** with your username so we can investigate further and provide you with detailed feedback.
We value your feedback and would like the opportunity to address your concerns properly.
Kind regards,
Sunbet Team