Worst Call centre Experience of my life

I Made an Online Deposit from my Bank App with the option on the app to send proof of deposit. ( selected this option) after half hour the funds still did not reflect into my account , I than called the Sunbet support worst experience of my life .never came across such a RUDE and ARROGANT call centre agent he blatantly refused to allocate the funds into my account. cause the proof of deposit wasn't according to his liking. ( I took a screenshot ) and send it again. he still refused to allocate my funds. I explained to him that just 2 days earlier I,ve done exactly the same thing and the other agent accepted my proof of deposit. He couldn't care . i went to bed that night not placing my bets. needless to say 24 later i called spoke to a different agent who deposited the funds.

not holding my breath that anything will become of my complain or any disciplinary action against agent BONGOSHIA will take place . after all who am i just a Customer. (call 1 September 2020 16h10 )