SL
Sebolelo L
1 reviews | Active since Nov 2025
25 Nov 2025, 13:54
Worse side ever I ve been sending emails and I ve been calling
Worse side ever I ve been sending emails and I ve been calling but I don't get help it been a week now ..they can't verify my FICA documents Nd I have used all channels
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:47Hi Sebolelo,
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the delay in verifying your FICA documents.
We understand how concerning it can be when you have submitted your documents and have not received clear feedback, especially after attempting to contact us through multiple channels. This is not the level of service we aim to provide.
FICA verification is a regulatory requirement, but it should be processed efficiently and with proper communication. We would like to prioritise your account and determine what may be causing the delay.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the delay in verifying your FICA documents.
We understand how concerning it can be when you have submitted your documents and have not received clear feedback, especially after attempting to contact us through multiple channels. This is not the level of service we aim to provide.
FICA verification is a regulatory requirement, but it should be processed efficiently and with proper communication. We would like to prioritise your account and determine what may be causing the delay.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:47
Official
Hi Sebolelo,
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the delay in verifying your FICA documents.
We understand how concerning it can be when you have submitted your documents and have not received clear feedback, especially after attempting to contact us through multiple channels. This is not the level of service we aim to provide.
FICA verification is a regulatory requirement, but it should be processed efficiently and with proper communication. We would like to prioritise your account and determine what may be causing the delay.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the delay in verifying your FICA documents.
We understand how concerning it can be when you have submitted your documents and have not received clear feedback, especially after attempting to contact us through multiple channels. This is not the level of service we aim to provide.
FICA verification is a regulatory requirement, but it should be processed efficiently and with proper communication. We would like to prioritise your account and determine what may be causing the delay.
Kindly email us at *** with your username and the date your documents were submitted so we can escalate this matter and provide you with clear feedback as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Sunbet Team