CN
Cyril N
1 reviews | Active since Jul 2022
22 Oct 2025, 12:05
Withdrawal issues via Send iMali
Sunbet has failed to resolve my withdrawal issues within the 24 to 72 hours as they had promised. Its been well over 6 days since i have tried to use a withdrawal voucher with seemingly expired on the same day it was issued. I called Nedbank regarding the issue and Nedbank indicated that sunbet had reversed the withdrawal hence why the voucher code had expired, I called sunbet to report the issue and they said they were sorting it out. The past 3 days when I call sunbet they tell me they are waiting on Nedbank to respond. Today i called again and the same story was given to me.
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Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 15:08Hi Cyril,
Thank you for bringing this matter to our attention. We sincerely apologise for the delay and the frustration this has caused.
Withdrawal vouchers processed via third-party banking channels may, in certain cases, require coordination between the payment provider and the bank if a voucher expires or is reversed. While we aim to resolve these matters within the communicated timeframes, delays can occur when awaiting feedback from the banking partner.
That said, we understand that waiting beyond the advised 24 to 72 hours is frustrating, especially when you have been following up consistently.
We would like to escalate your case for urgent review and obtain a definitive update regarding the voucher status. Kindly email us at ***
with your username and the voucher reference number so we can prioritise this matter and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team
Thank you for bringing this matter to our attention. We sincerely apologise for the delay and the frustration this has caused.
Withdrawal vouchers processed via third-party banking channels may, in certain cases, require coordination between the payment provider and the bank if a voucher expires or is reversed. While we aim to resolve these matters within the communicated timeframes, delays can occur when awaiting feedback from the banking partner.
That said, we understand that waiting beyond the advised 24 to 72 hours is frustrating, especially when you have been following up consistently.
We would like to escalate your case for urgent review and obtain a definitive update regarding the voucher status. Kindly email us at ***
with your username and the voucher reference number so we can prioritise this matter and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 15:08
Official
Hi Cyril,
Thank you for bringing this matter to our attention. We sincerely apologise for the delay and the frustration this has caused.
Withdrawal vouchers processed via third-party banking channels may, in certain cases, require coordination between the payment provider and the bank if a voucher expires or is reversed. While we aim to resolve these matters within the communicated timeframes, delays can occur when awaiting feedback from the banking partner.
That said, we understand that waiting beyond the advised 24 to 72 hours is frustrating, especially when you have been following up consistently.
We would like to escalate your case for urgent review and obtain a definitive update regarding the voucher status. Kindly email us at ***
with your username and the voucher reference number so we can prioritise this matter and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team
Thank you for bringing this matter to our attention. We sincerely apologise for the delay and the frustration this has caused.
Withdrawal vouchers processed via third-party banking channels may, in certain cases, require coordination between the payment provider and the bank if a voucher expires or is reversed. While we aim to resolve these matters within the communicated timeframes, delays can occur when awaiting feedback from the banking partner.
That said, we understand that waiting beyond the advised 24 to 72 hours is frustrating, especially when you have been following up consistently.
We would like to escalate your case for urgent review and obtain a definitive update regarding the voucher status. Kindly email us at ***
with your username and the voucher reference number so we can prioritise this matter and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team