Where's my money?

I made a deposit of R2000 on 25/05/2019. After numerous emails and phone calls the deposit is still not reflecting in my account. I have the names of the 2 support staff I have dealt with and email history. I have already confirmed which bank I used as well as a Proof of payment. Nothing. I received this Incident number after first logging this call CID:bydd2w6l02w2$gw3jc. If that means anything. On top of this the bet I wanted to make came in at 2.25/1! In such a competitive market I cannot believe the poor service.