MN
Marthinus N
1 reviews | Active since Jan 2023
12 Jan 2026, 10:15
Welcome bonus
Be careful when accepting welcome bonus. You have to wager 3x your deposit and welcome bonus before you can withdraw any funds from your account and there is no way track your welcome bonus wager progress. Customer support wont help either, their support system is useless.......
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:10Hi Marthinus,
Thank you for sharing your feedback. We are sorry to hear that your experience with the welcome bonus and our support team has been frustrating.
Bonuses are subject to wagering requirements, which must be completed before withdrawals can be processed. These requirements are outlined in our Bonus and Promotion Terms and are app**** to both the deposit and bonus amount where applicable.
We understand how important it is to clearly track wagering progress. If you were unable to view your progress or did not receive the assistance you expected, we would appreciate the opportunity to review this for you and provide clarity.
Kindly email us at *** with your username so we can investigate and assist you directly.
Your feedback is important to us, and we are committed to improving your experience.
Kind regards,
Sunbet user ID.
Thank you for sharing your feedback. We are sorry to hear that your experience with the welcome bonus and our support team has been frustrating.
Bonuses are subject to wagering requirements, which must be completed before withdrawals can be processed. These requirements are outlined in our Bonus and Promotion Terms and are app**** to both the deposit and bonus amount where applicable.
We understand how important it is to clearly track wagering progress. If you were unable to view your progress or did not receive the assistance you expected, we would appreciate the opportunity to review this for you and provide clarity.
Kindly email us at *** with your username so we can investigate and assist you directly.
Your feedback is important to us, and we are committed to improving your experience.
Kind regards,
Sunbet user ID.
Sunbet (PTY) LTD's reply10 Feb 2026, 13:10
Official
Hi Marthinus,
Thank you for sharing your feedback. We are sorry to hear that your experience with the welcome bonus and our support team has been frustrating.
Bonuses are subject to wagering requirements, which must be completed before withdrawals can be processed. These requirements are outlined in our Bonus and Promotion Terms and are app**** to both the deposit and bonus amount where applicable.
We understand how important it is to clearly track wagering progress. If you were unable to view your progress or did not receive the assistance you expected, we would appreciate the opportunity to review this for you and provide clarity.
Kindly email us at *** with your username so we can investigate and assist you directly.
Your feedback is important to us, and we are committed to improving your experience.
Kind regards,
Sunbet user ID.
Thank you for sharing your feedback. We are sorry to hear that your experience with the welcome bonus and our support team has been frustrating.
Bonuses are subject to wagering requirements, which must be completed before withdrawals can be processed. These requirements are outlined in our Bonus and Promotion Terms and are app**** to both the deposit and bonus amount where applicable.
We understand how important it is to clearly track wagering progress. If you were unable to view your progress or did not receive the assistance you expected, we would appreciate the opportunity to review this for you and provide clarity.
Kindly email us at *** with your username so we can investigate and assist you directly.
Your feedback is important to us, and we are committed to improving your experience.
Kind regards,
Sunbet user ID.