Very upset customer.

After depositing as usual into my sunbet account... Agian the funds were not allocated....agian this has happened. So I emailed three times with no response, the online chat guys were uselessly non responsive as well..... Eventually I Spoke to one of your agents now to allocate a deposit and she was extremely rude.

Instead of understanding the type of reference I gave her.... She states my reference is incorrect and I must give her proper information???? This has ****ed me off to the max!

She also advised me that I need to use a reference number and I should know it becuase I made the deposit.

I told her iv never used a reference number before and it was an eft tht iv alwyas done. She then realizes it was an 'instant eft'.... and instead of realizing she doesn't know the difference between the Ref numbers she insists I must know the difference between eft and instant eft...... According to who though, should a customer know tht sunbet has different reference requirements for eft and instant eft???

Must i even know how that difference affects my ability to get the service I require???

I think ur agent should be trained enough to know the difference between instant and regular eft references as she corrected me before I could even finish my numbers saying I'm wrong ???

**** sakes. **** sunbet. **** service I dread everytime I make a deposit