TM
Tinyiko M
1 reviews | Active since Sept 2025
20 Nov 2025, 16:53
Verification & Bonus failure
I have been waiting for my FICA verification for a week. I tried verifying through the app & website with no luck. I then sent documents via email still no review. Additionally i tried to view my progress bonus but all of a sudden there is no Rewards link for me to view this. The chatbot is the worst
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Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 13:52Hi Tinyiko,
Thank you for taking the time to share your experience. We are sorry to hear about the delays and technical difficulties you’ve encountered.
FICA verification is a regulatory requirement, but it should not take longer than necessary once all documents have been submitted correctly. We understand how frustrating it must be to attempt verification through multiple channels without receiving clear feedback.
We are also concerned to hear that the Rewards link is not visible on your account, as this may indicate a technical or account-status issue that requires review.
We would like to prioritise your account and investigate both the verification delay and the bonus visibility concern. Kindly email us at *** with your username, the date your documents were submitted, and a screenshot of the missing Rewards section if possible.
We appreciate the opportunity to resolve this and provide you with clear feedback.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are sorry to hear about the delays and technical difficulties you’ve encountered.
FICA verification is a regulatory requirement, but it should not take longer than necessary once all documents have been submitted correctly. We understand how frustrating it must be to attempt verification through multiple channels without receiving clear feedback.
We are also concerned to hear that the Rewards link is not visible on your account, as this may indicate a technical or account-status issue that requires review.
We would like to prioritise your account and investigate both the verification delay and the bonus visibility concern. Kindly email us at *** with your username, the date your documents were submitted, and a screenshot of the missing Rewards section if possible.
We appreciate the opportunity to resolve this and provide you with clear feedback.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 13:52
Official
Hi Tinyiko,
Thank you for taking the time to share your experience. We are sorry to hear about the delays and technical difficulties you’ve encountered.
FICA verification is a regulatory requirement, but it should not take longer than necessary once all documents have been submitted correctly. We understand how frustrating it must be to attempt verification through multiple channels without receiving clear feedback.
We are also concerned to hear that the Rewards link is not visible on your account, as this may indicate a technical or account-status issue that requires review.
We would like to prioritise your account and investigate both the verification delay and the bonus visibility concern. Kindly email us at *** with your username, the date your documents were submitted, and a screenshot of the missing Rewards section if possible.
We appreciate the opportunity to resolve this and provide you with clear feedback.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are sorry to hear about the delays and technical difficulties you’ve encountered.
FICA verification is a regulatory requirement, but it should not take longer than necessary once all documents have been submitted correctly. We understand how frustrating it must be to attempt verification through multiple channels without receiving clear feedback.
We are also concerned to hear that the Rewards link is not visible on your account, as this may indicate a technical or account-status issue that requires review.
We would like to prioritise your account and investigate both the verification delay and the bonus visibility concern. Kindly email us at *** with your username, the date your documents were submitted, and a screenshot of the missing Rewards section if possible.
We appreciate the opportunity to resolve this and provide you with clear feedback.
Kind regards,
Sunbet Team