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Antonette D
1 reviews | Active since Feb 2018
03 Nov 2025, 08:49
Useless Fica processs
I have played so many times with a hickup here and there but is struggling now to withdraw money that I won honestly. I have send all the documents requested but everytime you follow up something else is wrong or they drop the call. I cannot believe you have to wait so long to be reviewed for Fica. I am so 😡😡😡 angry and it is just if they do not care.
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 14:52Hi Antonette,
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this process has been for you.
We understand how upsetting it can feel to submit documents multiple times and still not receive clear confirmation, especially when you are trying to withdraw your winnings. That is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be handled efficiently and with clear communication. We are also concerned to hear about dropped calls, as this is not the level of service we aim to provide.
We would like to prioritise your account and review exactly what may be causing the repeated verification issues. Kindly email us at *** with your username and the date you last submitted your documents so we can escalate this for urgent review and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this process has been for you.
We understand how upsetting it can feel to submit documents multiple times and still not receive clear confirmation, especially when you are trying to withdraw your winnings. That is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be handled efficiently and with clear communication. We are also concerned to hear about dropped calls, as this is not the level of service we aim to provide.
We would like to prioritise your account and review exactly what may be causing the repeated verification issues. Kindly email us at *** with your username and the date you last submitted your documents so we can escalate this for urgent review and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 14:52
Official
Hi Antonette,
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this process has been for you.
We understand how upsetting it can feel to submit documents multiple times and still not receive clear confirmation, especially when you are trying to withdraw your winnings. That is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be handled efficiently and with clear communication. We are also concerned to hear about dropped calls, as this is not the level of service we aim to provide.
We would like to prioritise your account and review exactly what may be causing the repeated verification issues. Kindly email us at *** with your username and the date you last submitted your documents so we can escalate this for urgent review and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating this process has been for you.
We understand how upsetting it can feel to submit documents multiple times and still not receive clear confirmation, especially when you are trying to withdraw your winnings. That is certainly not the experience we want for our players.
FICA verification is a regulatory requirement, but it should be handled efficiently and with clear communication. We are also concerned to hear about dropped calls, as this is not the level of service we aim to provide.
We would like to prioritise your account and review exactly what may be causing the repeated verification issues. Kindly email us at *** with your username and the date you last submitted your documents so we can escalate this for urgent review and provide you with clear feedback.
We appreciate your patience and the opportunity to resolve this properly.
Kind regards,
Sunbet Team