Terrible service from sunbet

Bad bad service Good day

This is an escalation of my complaint. I Am struggling to get sunbet to credit a mere R30 to my account. I have had two chats with agents, last night and this morning and I have emailed my proof of payment thrice to ***. One from this email below and twice directly from the banking app. In the past deposits to my ACCOUNT has also been delayed. What more should I do for sunbet to credit the R30. If not please reverse the money back into my account. I've never received such terrible service in my life. It has been more than 24 hours that I deposited this money and my last chat is now lasting since 09:35 with no solution offered. It is 10:17 and my agent Gugulethu thusi just stopped responding on the chat.

Can I just get my Money back. SO MANY PEOPLE ARE COMPLAINING ABOUT SUNBET NOT CREDITING THEIR ACCOUNTS.