1 reviews | Active since Sept 2017
Sunbet Support worst in the Business
I am disheartened to have to upload this review, but it is honestly disgraceful how Sunbet support have treated my matter of only R590 which was taken from my account. I have lost hundreds of thousands of rands on this online platform and I am a Platinum MVG Sun member from my play in the walk-in casinos as well.
Everytime I contact the support team, they say they have escalated the request. I have contact support over 10 times in a 3 week period and I have not received a single positive communication from them.
I play online on other platforms and have never had this problem.
I hope this message gets to people and people stop supporting this platform.
Thank God it was not a significant amount, that I normally play with.
Thank You Sunbet for stopping me from playing on your platform going forward.
Thank you for taking the time to share your experience. We are genuinely sorry to hear how disappointed you feel, especially after repeated attempts to obtain assistance.
We take all account-related concerns seriously, regardless of the amount involved, and any allegation of funds being deducted incorrectly warrants thorough review. Escalations should result in clear communication and resolution, and we regret that this has not been your experience.
We would like to formally review your account history, the transaction in question, and the support interactions you have referenced to determine what may have occurred.
Kindly email us at *** with your username and any relevant reference numbers so we can ensure this matter is prioritised and provide you with direct feedback.
We appreciate the opportunity to address this properly.
Kind regards,
Sunbet Team
Thank you for taking the time to share your experience. We are genuinely sorry to hear how disappointed you feel, especially after repeated attempts to obtain assistance.
We take all account-related concerns seriously, regardless of the amount involved, and any allegation of funds being deducted incorrectly warrants thorough review. Escalations should result in clear communication and resolution, and we regret that this has not been your experience.
We would like to formally review your account history, the transaction in question, and the support interactions you have referenced to determine what may have occurred.
Kindly email us at *** with your username and any relevant reference numbers so we can ensure this matter is prioritised and provide you with direct feedback.
We appreciate the opportunity to address this properly.
Kind regards,
Sunbet Team