Sunbet support absolutely shocking

I am extremely dissapointed with Sunbet. The level of incompetence is astounding. My most recent experience was that I played a significant amount of money and had no winnings- 1000 spins on a machine and not even a free turn. Aside from this I requested my account be closed. I was then sent an email requesting certain information before the account could be closed. I did not send the information as I decided I would have a few more tries. Low and behold, the account is summarily closed. After repeatedly requesting that it be reopened I am sent an email asking me to committ to spending within my means and some self exclusion document. While I do understand that this is to assist those with a gambling problem, I find it totally condescending and basically they do not listen. I said because the machines were so useless and had nothing to do with me over spending my budget.

I am still waiting for my account to be reinstated and what is more infuriating is that to complain you cannot reach anyone other than the support at sunbet who I have had little positive experience with.

Where are the contact details of more senior people to enable escalation of the problem? Why are senior executives emails not made available. Do they not care around service to their customers?

I have always been a strong supporter of sun international but really this sunbet experience is pathetic to say the least. How hard is it to reinstate my account and I refuse to do this by placating whoever about me spending within my budget.

Without a doubt the worst and most *********** customer experience I have ever had, and believe me I am no stranger to poor service. Sun international you can do better.