Sunbet MVG points

I am writing this on behalf on my brother who is an MVG member. He frequently uses Sunbet and accumulates MVG points. He has not being getting any points since the 9th of June. This is a huge loss to him and he tried querying it with sunbet but the email response he got was absolutely pathetic! The person who responded to him did not sort out the issue still and stopped responding. Please can someone from Sunbet get to the bottom of this!