Sunbet makes R8 000 disappear

Last night I tried to deposit R8 000 into my Sunbet account to bet on the evening's premier league fixtures. Unfortunately "your deposit was unsuccessful" and, even though the money left my bank account, it never showed up in my Sunbet account. This is the third time this has happened in the past few days.

What is HUGELY annoying is that I sent an email to Sunbet immediately requesting that they fix the error. I sent ALL the details of the transaction and they did not even bother to reply. As a result I was unable to place my bets (even more frustrating as results went my way!)

Sunbet, I play thousands of rands with you every month and the very least you could do os actually bother to answer the emails in your support department! I am furious because I now have no idea where the R8 000 is - it is no longer in my bank account and not yet in my Sunbet account.

This is completely unacceptable and I insist that you rectify it immediately.