SUNBET IS VERY UNPROFESSIONAL

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17.08.2026
Agent avatar Nomthandazo
Nomthandazo
Please confirm your full context so that we will be able to assist you.
12:07
I deposited using the DEP-STASH but have not received the 50% bonus and free spins
12:08
Agent avatar Nomthandazo
Nomthandazo
Please note that it has expired.
12:09
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Hello, how can we help you?
12:11
Start the chat
12:11
Bot avatar Sunbet
Sunbet
Please enter your email address.
12:11
***
Hi
I deposited before it was expired
Hallo
12:11
Agent avatar Nomthandazo
Nomthandazo
Please hold while I look into your account.
12:14
Hallo
Okay
12:14
Agent avatar Nomthandazo
Nomthandazo
How can we assist you?
12:14
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Are you still there?
12:19
Yes
Good morning from what time does the marketing department work so they can allocate my bonusI deposited in to my account and the bonus was not allocated to my account and this is not the first time this is happening been told that this matter has been escalated this is very frustrating that the same problem keeps on happen well others received there bonus Jeffry Patrick Mchlauli *** *** 1995/01/11
12:20
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I apologise for the delay. It’s taking a little longer than usual to review your details, but I am still here. I will be with you in just a moment.
12:25
Okay
12:25
Agent avatar Nomthandazo
Nomthandazo
For us to resolve your query, kindly confirm each the following details:

Your username,

Phone number,

Registered email address,

Date of birth?
12:28
*** *** *** 1995/01/11
I deposited using the DEP-STASH but have not received the 50% bonus and free spins I deposited before it was expired
12:29
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I apologise for the delay. It’s taking a little longer than usual to review your details, but I am still here. I will be with you in just a moment.
12:34
Okay
12:34
Agent avatar Nomthandazo
Nomthandazo
For us to resolve your query, kindly confirm each the following details:

Your username,

Phone number,

Registered email address,

Date of birth?
12:34
I've answered this already and give my details
12:35
Hallo
12:39
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I apologise for the delay. It’s taking a little longer than usual to review your details, but I am still here. I will be with you in just a moment.
12:40
Okay
12:40
Agent avatar Nomthandazo
Nomthandazo
We have sent a password reset link to your registered email address. Your username is: [O***]
Please check your spam/junk folder if you do not receive the email. The link will expire within 24 hours.
When creating your new password, please ensure it:
• Includes at least one special character, at least four numbers, and both uppercase and lowercase letters. Example: Sports@2023
• Does not contain any part of your previous password.
• Has not been used in the last 180 days.
Please note: Your password must be changed every 60 days.
12:41
That is not my username
12:43
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Hello, how can we help you?
12:47
Start the chat
12:47
Bot avatar Sunbet
Sunbet
Please enter your email address.
12:47
***
My number is ***
I didn't request to reset my password
12:47
This is unbelievable from 12:04
12:50
Am gonna post this on hello Peter
12:52
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I apologise for the delay. It’s taking a little longer than usual to review your details, but I am still here. I will be with you in just a moment.
12:52
Ai
12:53
Is there anyone who is going to help me or what
12:56
Halllo
13:00
Hallo
13:05
Hi
This is unacceptable
13:06
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Hello, how can we help you?
13:09
Start the chat
13:09
Bot avatar Sunbet
Sunbet
Please enter your email address.
13:09
***
Hi
13:09
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I apologise for the delay. It’s taking a little longer than usual to review your details, but I am still here. I will be with you in just a moment.
13:14
I've been waiting for a very long time with on one to assist me I even send multiple emails waited over a hour to get a response back from your agent Nomthandazo this is very unprofessional and unacceptable how longer should I wait it has been said that this matter has been escalated to the marking team but I see nothing is been done I already explained that I made a deposit using the code DEP-STASH BUT I HAVE NIT RECEIVED THE BONUS AND I DEPOSITED BEFORE IT COULD EXPIRED THIS IS NOT THE FIRST TIME THIS HAPPEN THAT I HAD TO WAIT FOR DAYS FOR THEM TO ALLOCATE THE BONUS TO MY ACCOUNT THIS IS VERY UNPROFESSIONAL FROM SUNBET AND HOW LONGER WILL THIS GO ON AM SICK AMD TIRED TO HEAR IT HAS BEEN ESCALATED TO THE MARKETING TEAM THIS 8S TOTAL NONSENSE AND UNACCEPTABLE SERIOUS THIS IS NOT LIKE I USUALLY RECEIVE FREE CODES WHICH I DONT FOR ME TO WAIT LIKE A STUPID FOOL AND ALL WHAT THE AGENTS WILL SAY WE APOLOGIZE FOR INCONVENIENCE CAUSED THAT'S ALL