LN
Lakhi N
1 reviews | Active since Dec 2021
22 Sept 2025, 10:56
Sunbet is a ****.
I joined Sunbet on the 8th September and i deposited R700 then they gave me a bonus of R700. I played and i was left with 1030 then they closed my account and told me to send my documents for Fica verification, i did that on the 18th September and i was told that the process will take 24-72 hours, that time frame has long passed but still there is no communication from them. Sunbet is a ****.
Helpful (0)
Replies (1)0
Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 15:27Hi Lakhi,
Thank you for bringing this to our attention. We are sorry to hear about the frustration you’ve experienced regarding your account and verification process.
Account reviews and FICA verification are regulatory requirements and may be triggered before withdrawals can be processed, particularly where bonuses have been app****. These checks are conducted to ensure compliance and account security.
That said, you should receive clear communication within the advised timeframe. If 24 to 72 hours have passed without feedback, we understand how concerning that must be.
We would like to prioritise your account and review the status of your verification to ensure this matter is resolved appropriately.
Kindly email us at *** with your username so we can escalate this and provide you with direct feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about the frustration you’ve experienced regarding your account and verification process.
Account reviews and FICA verification are regulatory requirements and may be triggered before withdrawals can be processed, particularly where bonuses have been app****. These checks are conducted to ensure compliance and account security.
That said, you should receive clear communication within the advised timeframe. If 24 to 72 hours have passed without feedback, we understand how concerning that must be.
We would like to prioritise your account and review the status of your verification to ensure this matter is resolved appropriately.
Kindly email us at *** with your username so we can escalate this and provide you with direct feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 15:27
Official
Hi Lakhi,
Thank you for bringing this to our attention. We are sorry to hear about the frustration you’ve experienced regarding your account and verification process.
Account reviews and FICA verification are regulatory requirements and may be triggered before withdrawals can be processed, particularly where bonuses have been app****. These checks are conducted to ensure compliance and account security.
That said, you should receive clear communication within the advised timeframe. If 24 to 72 hours have passed without feedback, we understand how concerning that must be.
We would like to prioritise your account and review the status of your verification to ensure this matter is resolved appropriately.
Kindly email us at *** with your username so we can escalate this and provide you with direct feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about the frustration you’ve experienced regarding your account and verification process.
Account reviews and FICA verification are regulatory requirements and may be triggered before withdrawals can be processed, particularly where bonuses have been app****. These checks are conducted to ensure compliance and account security.
That said, you should receive clear communication within the advised timeframe. If 24 to 72 hours have passed without feedback, we understand how concerning that must be.
We would like to prioritise your account and review the status of your verification to ensure this matter is resolved appropriately.
Kindly email us at *** with your username so we can escalate this and provide you with direct feedback.
We appreciate the opportunity to address your concerns.
Kind regards,
Sunbet Team