MM
Max M

1 reviews | Active since Oct 2019

01 Oct 2019, 22:04

Sunbet has gone to the dogs

The last 4/5 times I have made an ATM deposit, Sunbet bet has taken 3 hours on average to credit my account. Their customers service has gone completely out of the window. I called their help line on several occasions to enquire what the hold up was about, and after about 10minutes of holding, their tele agents answer the phone and put the put it off the hook, and you can hear them carrying on with their own private chats in the background. This has happened more than once, if you can believe it.

I don't know if they are now under new management or ownership, but Sunbet has gone from one of the best betting sites to the ABSOLUTE WORST. I have been loyal to Sunbet since 2010, and to see what a **** they have become is deeply disappointing. I will definitely be switching to another platform because this is totally unacceptable. I will also be advising all the friends and family that I have referred to the site, because Sunbet has become an absolute disgrace.

So long,

Sir Max

0
Replies (4)
Sunbet (PTY) LTD
Sunbet (PTY) LTD's reply02 Oct 2019, 08:08
Official
Hello Max M,

Thank you for your feedback.I apologize for the poor interaction you have received and can assure you we don't compromise on customer service.Please provide me with your Sunbet username/account number so i can follow up and give you a call.

KInd regards
Fabian V N
MM
Max M's update02 Oct 2019, 09:12
Reviewer Update
Account number 106981, as stated in the 3 emails that you STILL haven't responded to
Sunbet (PTY) LTD
Sunbet (PTY) LTD's reply02 Oct 2019, 10:00
Official
Hello Mr Mohapeloa,

Thank you for your message.I have tried to give you a call on *** but unfortunately it goes to voicemail.
Please confirm an appropriate time i may give you a call so i can gather more feedback from you.

KInd regards
Fabian V N
Sunbet (PTY) LTD
Sunbet (PTY) LTD's reply02 Oct 2019, 14:59
Official
Hello Max M,

Your number is not showing as this is a public forum.
I have emailed you to your email address we have listed.
Kindly respond with your correct contact number so i can assist further.

KInd regards
Fabian V N