Sunbet Deposit

On the 5th of August 2020 at 14:17 I made my first deposit of R100 using EFTSecure but the amount did not reflect on my SunBet account. I spoke to many agents and they told me I should send proof of payment to *** but the case till today hasn't been solved. I need refund or that R100 be deposit to Sunbet account with Username: ***