LG
Leon G
1 reviews | Active since Aug 2017
21 Sept 2025, 21:53
Sunbet are ******* they take money falsely through their system
I was playing instant roulette on Sunbet and I placed a bet and the connection was lost as they doing maintenance on the website and my bet was just lost without even showing me what number won,I continued playing and then won a few times and my money that I won was not credited and was a lower amount ,I went to live chat the agent was unhelpful and rude after providing all the relevant information the agent just wrote the matter will be escalated to the relevant department and the agent ended the chat.This is ***** and theft and I will be taking up Sunbet with the gambling board and make them pay what is due to me.
Helpful (0)
Replies (1)0
Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 15:28Hi Leon,
Thank you for bringing this to our attention. We take allegations of incorrect bet settlement and missing funds very seriously.
If a game round is interrupted due to connection issues or maintenance, the wager is typically either resumed once the connection is restored or settled automatically according to the game provider’s system logs. Funds should not be lost without an official settlement record.
Similarly, all winning rounds are recorded in the game logs and credited according to the outcome generated by the certified game provider.
We would like to formally review your account activity, including the specific roulette rounds and the settlement records, to determine exactly what occurred.
Kindly email us at *** with your username, the approximate date and time of the affected rounds, and any relevant bet IDs so our technical team can conduct a detailed investigation and provide you with written feedback.
We remain committed to operating transparently and in accordance with regulatory requirements.
Kind regards,
Thank you for bringing this to our attention. We take allegations of incorrect bet settlement and missing funds very seriously.
If a game round is interrupted due to connection issues or maintenance, the wager is typically either resumed once the connection is restored or settled automatically according to the game provider’s system logs. Funds should not be lost without an official settlement record.
Similarly, all winning rounds are recorded in the game logs and credited according to the outcome generated by the certified game provider.
We would like to formally review your account activity, including the specific roulette rounds and the settlement records, to determine exactly what occurred.
Kindly email us at *** with your username, the approximate date and time of the affected rounds, and any relevant bet IDs so our technical team can conduct a detailed investigation and provide you with written feedback.
We remain committed to operating transparently and in accordance with regulatory requirements.
Kind regards,
Sunbet (PTY) LTD's reply10 Feb 2026, 15:28
Official
Hi Leon,
Thank you for bringing this to our attention. We take allegations of incorrect bet settlement and missing funds very seriously.
If a game round is interrupted due to connection issues or maintenance, the wager is typically either resumed once the connection is restored or settled automatically according to the game provider’s system logs. Funds should not be lost without an official settlement record.
Similarly, all winning rounds are recorded in the game logs and credited according to the outcome generated by the certified game provider.
We would like to formally review your account activity, including the specific roulette rounds and the settlement records, to determine exactly what occurred.
Kindly email us at *** with your username, the approximate date and time of the affected rounds, and any relevant bet IDs so our technical team can conduct a detailed investigation and provide you with written feedback.
We remain committed to operating transparently and in accordance with regulatory requirements.
Kind regards,
Thank you for bringing this to our attention. We take allegations of incorrect bet settlement and missing funds very seriously.
If a game round is interrupted due to connection issues or maintenance, the wager is typically either resumed once the connection is restored or settled automatically according to the game provider’s system logs. Funds should not be lost without an official settlement record.
Similarly, all winning rounds are recorded in the game logs and credited according to the outcome generated by the certified game provider.
We would like to formally review your account activity, including the specific roulette rounds and the settlement records, to determine exactly what occurred.
Kindly email us at *** with your username, the approximate date and time of the affected rounds, and any relevant bet IDs so our technical team can conduct a detailed investigation and provide you with written feedback.
We remain committed to operating transparently and in accordance with regulatory requirements.
Kind regards,