MS
Matsobane S

1 reviews | Active since Apr 2025

30 Apr 2026, 13:20

SUNBET ARE ****MERS WHEN IT COMES TO WITHDRAWAL PROCESS

I have never had such horrible experience in my life where I am struggling so much to withdraw my winnings. Its easy to make deposits but you have to struggle after winning to get your money. They give you a thousands excuses hoping that you end up giving up and using the money to bet and play because they cant pay your winnings.

Initially I was able to withdraw the next thing when I won R1200 the stories began. My account was not FICA compliant. Documents were requested and I provided the required documents , all of sudden I am expected now to provide documents from my previous marriage which are not in my possession because the surname they are picking up are of my late husband who passed away in 2006. I am expected to go to home affairs to get documents just to withdraw winnings. WHAT KIND OF **** IS THIS

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Replies (1)
Sunbet (PTY) LTD
Sunbet (PTY) LTD's reply13 May 2026, 11:35
Official
 
Hi Matsobane, we understand your frustration regarding the withdrawal and FICA verification process.
Please note that verification requirements form part of regulatory compliance procedures and, in certain cases, additional documentation may be requested where account details or surname records require further validation. We appreciate you bringing your concerns to our attention.
To have the matter reviewed further, kindly contact:
📧 ***
📞 +***5
Please include your account details and any previous correspondence so the relevant team can assess the matter and provide further guidance.