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Phumzile M
1 reviews | Active since Apr 2025
30 Jan 2026, 22:57
**** Sunbet
I’m getting Difficulty withdrawing my winnings with Sunbet 😩 is like their aim is that I must lose it all . I deposited 500 and as a new member I was given 100% bonus . But now the problem is played till I make R5000 and now when I want to withdraw they say I have to meet the bonus target before I withdraw. I’m asking myself how much must I make to be able to withdraw my winnings. Aren’t I supposed to make my bonus x4 to be able to withdraw? I made it and over but still I can’t with draw. If they don’t want to give me their bonus they can take it and give me my winnings.
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 12:56Hi Phumzile,
Thank you for your review. We’re sorry to hear about the frustration you’re experiencing.
Bonuses are subject to specific wagering requirements, which must be completed before a withdrawal can be processed. These requirements are outlined in our Bonus & Promotion Terms and are calculated based on the bonus amount awarded, not only the total balance reached.
That said, we understand that bonus mechanics can sometimes be confusing. We would really like to review your account and provide you with a clear breakdown of your wagering progress and what may still be outstanding.
Kindly email us at *** with your username so we can investigate and assist you further.
We appreciate the opportunity to clarify this for you.
Kind regards,
Sunbet Team
Thank you for your review. We’re sorry to hear about the frustration you’re experiencing.
Bonuses are subject to specific wagering requirements, which must be completed before a withdrawal can be processed. These requirements are outlined in our Bonus & Promotion Terms and are calculated based on the bonus amount awarded, not only the total balance reached.
That said, we understand that bonus mechanics can sometimes be confusing. We would really like to review your account and provide you with a clear breakdown of your wagering progress and what may still be outstanding.
Kindly email us at *** with your username so we can investigate and assist you further.
We appreciate the opportunity to clarify this for you.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 12:56
Official
Hi Phumzile,
Thank you for your review. We’re sorry to hear about the frustration you’re experiencing.
Bonuses are subject to specific wagering requirements, which must be completed before a withdrawal can be processed. These requirements are outlined in our Bonus & Promotion Terms and are calculated based on the bonus amount awarded, not only the total balance reached.
That said, we understand that bonus mechanics can sometimes be confusing. We would really like to review your account and provide you with a clear breakdown of your wagering progress and what may still be outstanding.
Kindly email us at *** with your username so we can investigate and assist you further.
We appreciate the opportunity to clarify this for you.
Kind regards,
Sunbet Team
Thank you for your review. We’re sorry to hear about the frustration you’re experiencing.
Bonuses are subject to specific wagering requirements, which must be completed before a withdrawal can be processed. These requirements are outlined in our Bonus & Promotion Terms and are calculated based on the bonus amount awarded, not only the total balance reached.
That said, we understand that bonus mechanics can sometimes be confusing. We would really like to review your account and provide you with a clear breakdown of your wagering progress and what may still be outstanding.
Kindly email us at *** with your username so we can investigate and assist you further.
We appreciate the opportunity to clarify this for you.
Kind regards,
Sunbet Team