RN
Raymond N
1 reviews | Active since Feb 2026
02 Feb 2026, 23:10
Sumbet is worst platform,****mers
Worst platform to play on,one game over 300 spins with R14 no bonus no big wins.Over 150 on R30 and when I hit 3 free spins the game stopped and reloaded with only 2 free spins.The game History does not show it on the game.This is second time this has happend.They are just *****ing our money.First time i asked them and they just said it does not show.Last tim I played R5000 on 4 games and no bonus or big wins,sometimes you spin 20 times with no wins.Going to start recording my screen and post ot and all platforms
Helpful (0)
Replies (4)0
Replies (4)RN
Raymond N's updateReviewer Update
07 Feb 2026, 15:25It is confirmed that sunbet is strealing our money.Got the screenshots to prove it.Customers service for online assistance takes forever to talk to you.Emailed them,waiting on a reply
RN
Raymond N's update07 Feb 2026, 15:25
Reviewer Update
It is confirmed that sunbet is strealing our money.Got the screenshots to prove it.Customers service for online assistance takes forever to talk to you.Emailed them,waiting on a reply
Sunbet (PTY) LTD's replyOfficial
10 Feb 2026, 12:54Hi Raymond,
Thank you for your review. We are genuinely concerned by the experience you’ve described.
Please note that all games on our platform are independently tested and certified to ensure fairness and compliance with strict regulatory standards. Outcomes are generated by approved Random Number Generators (RNGs), which means results cannot be influenced or manipulated.
If you experienced a game interruption or discrepancy with free spins, this may relate to a temporary connection issue or session timeout. However, we would like to formally investigate this for you.
Kindly email us at *** with your username, the specific game name, date, and approximate time of play so our technical team can review the game logs in detail. We take allegations of this nature very seriously and are committed to full transparency.
We look forward to assisting you further.
Kind regards,
SunBet Team
Thank you for your review. We are genuinely concerned by the experience you’ve described.
Please note that all games on our platform are independently tested and certified to ensure fairness and compliance with strict regulatory standards. Outcomes are generated by approved Random Number Generators (RNGs), which means results cannot be influenced or manipulated.
If you experienced a game interruption or discrepancy with free spins, this may relate to a temporary connection issue or session timeout. However, we would like to formally investigate this for you.
Kindly email us at *** with your username, the specific game name, date, and approximate time of play so our technical team can review the game logs in detail. We take allegations of this nature very seriously and are committed to full transparency.
We look forward to assisting you further.
Kind regards,
SunBet Team
Sunbet (PTY) LTD's reply10 Feb 2026, 12:54
Official
Hi Raymond,
Thank you for your review. We are genuinely concerned by the experience you’ve described.
Please note that all games on our platform are independently tested and certified to ensure fairness and compliance with strict regulatory standards. Outcomes are generated by approved Random Number Generators (RNGs), which means results cannot be influenced or manipulated.
If you experienced a game interruption or discrepancy with free spins, this may relate to a temporary connection issue or session timeout. However, we would like to formally investigate this for you.
Kindly email us at *** with your username, the specific game name, date, and approximate time of play so our technical team can review the game logs in detail. We take allegations of this nature very seriously and are committed to full transparency.
We look forward to assisting you further.
Kind regards,
SunBet Team
Thank you for your review. We are genuinely concerned by the experience you’ve described.
Please note that all games on our platform are independently tested and certified to ensure fairness and compliance with strict regulatory standards. Outcomes are generated by approved Random Number Generators (RNGs), which means results cannot be influenced or manipulated.
If you experienced a game interruption or discrepancy with free spins, this may relate to a temporary connection issue or session timeout. However, we would like to formally investigate this for you.
Kindly email us at *** with your username, the specific game name, date, and approximate time of play so our technical team can review the game logs in detail. We take allegations of this nature very seriously and are committed to full transparency.
We look forward to assisting you further.
Kind regards,
SunBet Team
RN
Raymond N's updateReviewer Update
10 Feb 2026, 14:27On 17 September 2025 i also brought this to your attention (Sunbet Support) as it happened before and you did nothing, as I only had the history and not the screen shots of before and after. Two weeks ago, I messed up and missed the screen shot. Now have the before and after. Case already logged, wonder what you will say now.
RN
Raymond N's update10 Feb 2026, 14:27
Reviewer Update
On 17 September 2025 i also brought this to your attention (Sunbet Support) as it happened before and you did nothing, as I only had the history and not the screen shots of before and after. Two weeks ago, I messed up and missed the screen shot. Now have the before and after. Case already logged, wonder what you will say now.
Sunbet (PTY) LTD's replyOfficial
12 Mar 2026, 12:20Hi Raymond,
Thank you for your follow-up.
We appreciate you providing additional context regarding the previous incident and confirming that screenshots are now available. To assist with a proper investigation, please email the screenshots along with your username and case reference number to ***.
Our technical team will review the game logs together with the information provided to determine what may have occurred.
We appreciate your patience while the matter is being investigated and will do our best to assist.
Kind regards,
Sunbet Team
Thank you for your follow-up.
We appreciate you providing additional context regarding the previous incident and confirming that screenshots are now available. To assist with a proper investigation, please email the screenshots along with your username and case reference number to ***.
Our technical team will review the game logs together with the information provided to determine what may have occurred.
We appreciate your patience while the matter is being investigated and will do our best to assist.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply12 Mar 2026, 12:20
Official
Hi Raymond,
Thank you for your follow-up.
We appreciate you providing additional context regarding the previous incident and confirming that screenshots are now available. To assist with a proper investigation, please email the screenshots along with your username and case reference number to ***.
Our technical team will review the game logs together with the information provided to determine what may have occurred.
We appreciate your patience while the matter is being investigated and will do our best to assist.
Kind regards,
Sunbet Team
Thank you for your follow-up.
We appreciate you providing additional context regarding the previous incident and confirming that screenshots are now available. To assist with a proper investigation, please email the screenshots along with your username and case reference number to ***.
Our technical team will review the game logs together with the information provided to determine what may have occurred.
We appreciate your patience while the matter is being investigated and will do our best to assist.
Kind regards,
Sunbet Team