Slow services after updated system with rude staff

Sunbet just is making a fool of a person , i did withdraw hours ago, its still on pending , usually my withdrawal takes less than half an hour , and then you get to live chat , and you wait even longer for an agent! i finally got thru to agent Mbali, she cant even spell and very short off , she ended chat very rudely i say, why should we as customers suffer due to lack of service and *********** staff members, i suggest sunbet get faster and more reliable and productive, with actual customer service, i dont understand sunbet got an software update , so it will all be pointless with ineffective staff members who are lazy and rude , i also suggest you make your withdrawal system instant like everyone else , looks dumb that you have a system update but your staff and withdrawals are slow like sloths , then i must add i tried calling your new customer number and i just got cut off , i tried multiple times , each time, i got cut off , so much for new customer service number 🤔😒 so please just release my money , i sunbet refuse to , i will gambling board and make a theft case against sunbet , sun international, and their whole umbrella of companies.... i will be waiting for an apology and a call and my money in my bank account soon . Sunbet just keeps disappointing me over and over , im not happy with sunbet and their live support and their slow withdrawal system... 💔