Sharon Chetty Deserves to Be Promoted — Exceptional VIP Service

Sharon Chetty Deserves to Be Promoted — Exceptional VIP Service

I have previously been very critical of Sunbet when I felt disappointed, so I think it is equally important to give recognition when somebody genuinely deserves it.

That person is Sharon Chetty.

I have been a Sunbet VIP customer for a long time and, over the years, there have been occasions where I became frustrated enough to leave Sunbet completely.

What stands out is that Sharon was one of the main reasons I was prepared to return.

For much of the time, I was not even Sharon’s allocated player. She often had no responsibility whatsoever to assist me, yet when I was frustrated, when other people had not responded yet, or when I simply needed somebody to explain what was happening, Sharon still took the time to acknowledge me and respond.

Sometimes she could help and sometimes company policy meant she couldn’t.

But she explained things.

She communicated.

She treated me like a person rather than an account number.

That is what separates genuinely excellent customer service from somebody simply giving a customer what they want.

Even during moments where I was probably being unreasonable or overly persistent because I was upset, Sharon remained polite, fair and professional.

One thing she said recently summed up her attitude perfectly: rankings and numbers should never become more important than being good to players, building relationships and maintaining open communication.

That is exactly what VIP service should be.

Sunbet management should seriously consider promoting Sharon.

Whether that means Senior VIP Host, Team Leader or another senior position, employees like her are the people who retain valuable customers and rebuild trust when things have gone wrong.

I would also like to mention Jaco Viljoen, whose passing I was deeply saddened to hear about.

Jaco and I had disagreements, and at times I allowed my frustration to overshadow the many positive interactions we had over the years.

Despite those disagreements, Jaco was a genuinely good person and remained professional with me. After hearing of his passing, the arguments suddenly felt incredibly insignificant.

I removed the previous negative reviews I had posted, and I sincerely wish I could have had one final opportunity to tell him that I was sorry.

My condolences go to his family, friends and everyone at Sunbet who knew and worked with him. May he rest in peace.

Finally, Sharon — thank you.

Thank you for responding when you didn’t have to.

Thank you for explaining things rather than dismissing me.

Thank you for remaining kind and professional even when I was frustrated.

And thank you for being one of the main reasons a customer who had walked away from Sunbet was willing to come back.

Five stars from me, and I sincerely hope Sunbet recognises what they have in Sharon Chetty.