RP
Roshaan P
1 reviews | Active since Mar 2026
05 Mar 2026, 14:59
REFUSE TO FICA , UNDER VALUED CUSTOMER,
Dear Sunbet / Sun international
I am so unhappy with your services, firstly live support agents gave me s#@t , they so short off, no customer services or satisfaction at all , firstly I'm a new member to Sunbet , I did my first withdrawal , did a hell hectic playthrough, and actually did my first withdrawal, the agent didnt even congratulate me at all, just said iust FICA
I have been trying since yesterday to FICA , because your app is faulty, I can't upload anything,,,,I've been struggling and waiting up until now, 14:58 pm , which is ridiculous,
This is totally unacceptable, I am very unhappy, disregarded and ill treatment was given, not a good experience at all.........
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Replies (1)
Sunbet (PTY) LTD's replyOfficial
12 Mar 2026, 11:50 Hi Roshaan,
Thank you for bringing this to our attention. We are sorry to hear about the frustration you experienced while trying to complete your FICA verification.
FICA verification is a regulatory requirement before certain withdrawals can be processed. However, we understand how frustrating it can be if you encounter difficulties uploading your documents through the app or website.
We are also concerned to hear about your experience with support, as all interactions should be handled professionally and respectfully.
We would like to assist you in completing the verification process as quickly as possible. Kindly email us at ***
with your username and attach your verification documents so our team can review and assist you further.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about the frustration you experienced while trying to complete your FICA verification.
FICA verification is a regulatory requirement before certain withdrawals can be processed. However, we understand how frustrating it can be if you encounter difficulties uploading your documents through the app or website.
We are also concerned to hear about your experience with support, as all interactions should be handled professionally and respectfully.
We would like to assist you in completing the verification process as quickly as possible. Kindly email us at ***
with your username and attach your verification documents so our team can review and assist you further.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Sunbet (PTY) LTD's reply12 Mar 2026, 11:50
Official
Hi Roshaan,
Thank you for bringing this to our attention. We are sorry to hear about the frustration you experienced while trying to complete your FICA verification.
FICA verification is a regulatory requirement before certain withdrawals can be processed. However, we understand how frustrating it can be if you encounter difficulties uploading your documents through the app or website.
We are also concerned to hear about your experience with support, as all interactions should be handled professionally and respectfully.
We would like to assist you in completing the verification process as quickly as possible. Kindly email us at ***
with your username and attach your verification documents so our team can review and assist you further.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team
Thank you for bringing this to our attention. We are sorry to hear about the frustration you experienced while trying to complete your FICA verification.
FICA verification is a regulatory requirement before certain withdrawals can be processed. However, we understand how frustrating it can be if you encounter difficulties uploading your documents through the app or website.
We are also concerned to hear about your experience with support, as all interactions should be handled professionally and respectfully.
We would like to assist you in completing the verification process as quickly as possible. Kindly email us at ***
with your username and attach your verification documents so our team can review and assist you further.
We appreciate the opportunity to resolve this for you.
Kind regards,
Sunbet Team