Refunds can be done better

For a brand like Sun International to attempt to lead in the digital/online casino arena, it's an absolute disgrace in the delayed manner payouts are being exercised. When engaging the help line, it's always one *********** individual (Ayo) and denials of being able to speak to anyone within the Finance Dept with excuses of 'lunch breaks' at 15h30 in the afternoon. It took eventually 4 days for my refund to be finalized and received. As a Diamond rated player there is a sincere pothole in the delivery of an intended quality product & gives me pause to even consider this site as a viable platform to play on in the future